Retrieval Support Specialist I

Let's face it.

You wouldn't be on our career page reading this if you weren't in the job market looking for a change. Intrigued? 

So are we.

The primary objective of a Retrieval Specialist would be calling physicians offices and hospitals to request medical records.  All communication with facilities is documented both by paper and within our in-house computer system.  

This role is a full time positon. This position is ONSITE in our Bethpage, NY office.  The hours will be Monday-Friday (standard hours).  It may be necessary to work overtime depending on business needs.

The pay for this position is $17.00 - 18.00/hr.

Essential Functions

• Call and establish the lines of communication with custodians of record based on order priority
• Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
• Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
• Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
• Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
• Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
• Schedule field jobs accurately and completely.

Experience Requirements

• High school graduate and/or GED equivalent. Some college desirable but not required.
• Prior work experience in customer service, a call center, medical, legal, or insurance claims office.
• Excellent telephone communication skills.
• Highly self-motivated and self-directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience using Microsoft Suite (Outlook, Word, Excel)
• Multi-tasking skills
• Ability to type 35 wpm

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k. 

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

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