• Lead, Document Retrieval Specialist

    Requisition ID
    # of Openings
  • Overview

    The Retrieval Specialist Team Lead assists the Supervisor of the department by: implementing/monitoring changes and reporting this information for proper handling, processing all problem orders, maintaining efficiency in the work flow within the department, and minimizing any unnecessary distractions before escalating to the Supervisor. The Retrieval Specialist Team Lead maintains his or her own tasks while being able to juggle daily questions/concerns from Schedulers, miscellaneous tasks, learning new office programs, tracking (workflow, inner/outer department efficiency issues, and auditing) for the Supervisor, and any other task that may be asked upon the employee.


    Essential Functions

    • Answers any daily questions/concerns with schedulers before escalating to Supervisor
    • Creatively assists in any problem areas of the department to ensure higher level of productivity.
    • Assists in training issues such as: provides direction on daily basis to scheduler to ensure the correct procedures are followed, and audit as deemed necessary.
    • Provides quality control to all work entering and leaving department.
    • Maintain a rapport with all problem facilities. This ensures a better working relationship before passing the facility to a scheduler for handling.
    • Tracks department goals for Supervisor and reports information to Supervisor to ensure our monthly financial goal is met.

    Marginal Functions

    • Constant contact with all departments/offices regarding resolution to any issues.
    • Assist the Supervisor in interviews for support in hiring.
    • Ensure all office programs are functioning and being handled accordingly.
    • Reviews WIP Report and forwards all documentation to Supervisor for handling.
    • Announcing any new procedures and policies to be implemented.





    Educational Requirements

    • High school diploma/GED equivalent
    • Some college desirable

    Experience Requirements

    • Two years office experience; background in legal, customer care, or call center desirable
    • Prior Lead experience desirable; training small groups (5 or more people)
    • Experience with basic office programs


    Skills and Abilities

    • Excellent organizational skills
    • Persistence in exceeding any goals/expectations
    • Self Motivated
    • Communications - Ability to explain/implement new procedures with ease within department
    • Must be able to work under pressure and have quick problem solving skills
    • Able to use: Phones, computers, copy machines, fax machine
    • Computer literate - Microsoft Word, Microsoft Excel, and Power Point spreadsheet if position calls for the task.
    • Accurate grammar and spelling desirable
    • Typing (35 WPM+)
    • Must learn and use Industry terminology
    • Must be willing to adapt to daily changes
    • Detail-oriented
    • Bilingual a plus



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