• Document Classification Specialist I

    Requisition ID
    # of Openings
    General and Administration
  • Overview

    ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.


    The Document Classification Specialist role is to ensure that documents obtained are of the best quality and comply with our client’s request. 


    ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.   This role is a full time position with a standard work schedule second shift 3-11:30pm, M-F.  Or M-Th, four 10 hour shifts, 9pm-7:30am.  It may be necessary to work overtime depending on business needs.


    • Verify records by patient name, date of birth and/or social security number, etc.
    • Verify dates limitations and/or medical limitations requested by client are provided and ensure explanation is reflected on the affidavit.
    • Verify the quality of the documents obtained.
    • Verify all requested documents have been obtained.
    • Meet all special requirements as requested by client. (i.e. bate numbering)
    • Respond to all departments’ emails concerning status and movement of orders within the department.
    • Alert supervisor when a follow-up for missing documents is required
    • Maintain confidentiality of files received.

    Marginal Functions

    • Chart Tabbing: Sort records chronologically by admission, inserting the appropriate chart tab, and bate number on pages
    • Billing Review: Reviewing invoice ensuring that all charges and comments coincide with work order.
    • Q.C. Exception Basket: Handling all discrepancies in data entry, field, production, scheduling issues, and/or any questionable orders.  Pending orders that are awaiting additional documents, summarizations, special bates, and/or re-scans for better quality images.
    • Q.C. Exception Return: Verifying that any pended orders have been completed prior to returning to the appropriate baskets.


    Educational Requirements

    • High School graduate and / or GED equivalent.


    Experience Requirements

    • Prior computer, data entry, medical, legal or insurance claims office is helpful but not required.
    • Familiarity with PC helpful


    Skills and Abilities

    • 10 key a plus
    • Type 20-30 wpm a plus
    • Read and write English fluently
    • Must be able to work in a team environment
    • Must be able to work quickly
    • Good understanding of the organization’s goals and objectives.
    • Highly self-motivated and directed.
    • Ability to absorb new ideas and concepts quickly.
    • Good analytical and problem-solving abilities.
    • Ability to effectively prioritize and execute tasks.
    • Attention to detail is critical.


    Machines, Tools, Equipment and Work Aids

    • Computer, copiers, printers, and various software programs

    ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


    Equal Opportunity Employer - Minorities/Females/Disabled/Veterans


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