• Document Retrieval Supervisor

    Requisition ID
    # of Openings
    General and Administration
    US-NY-Garden City
  • Overview

    ABI is seeking a motivated, passionate, and driven Supervisor to join the Records Retrieval department at our Garden City, NY location. The Records Retrieval Supervisor will be primarily responsible for overseeing the duties and functions of the Records Retrieval Department and ensures that they are carried out with accuracy, timeliness and confidentiality. This includes overseeing the input of system statuses; monitoring order completion and turnaround time, evaluating client’s satisfaction; supervising that records are maintained according to the legal requirements for all documents; and ensuring appropriate staffing for all functions. The Supervisor, Records Retrieval will work and interact with other managers and administration to ensure services provided meets the company standards and client expectations.



    ABI Document Support Services is a national provider of record retrieval and document management services to the insurance and legal industries.  The Company’s proprietary web-based platform is characterized by end-to-end automation and record review customization with the inclusion of actual medical records. The Company has developed innovative processes that enable more efficient record retrieval, online record ordering, electronic record review and summarization.


    ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k. This role is a full time position with a standard work schedule Monday-Friday; Mon-Thu 8-5pm and 7:30-4:30pm on Friday. It may be necessary to work overtime depending on business needs.



    Essential Functions

    • Acts as the primary resource for scheduling staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on operational procedures and policies within the Records Retrieval Department.
    • Create programs for ongoing development of the records retrieval staff through training and coaching to ensure premier delivery of customer care.
    • Responsible for providing employees with timely, candid and constructive feedback.
    • Develop employees and provide challenging opportunities for growth; recognizes and rewards employees for accomplishments.
    • Provide assistance to the staff in completing projects and client commitments.
    • Promote good customer relations by consistently promoting exceptional customer satisfaction. 
    • Develop, track and reports key performance measurements of the team on a daily, weekly and monthly basis.
    • Train and supervise all new scheduling staff on products, policies and procedures.
    • Involvement in hiring, progressive discipline and termination decisions.
    • Maintain daily productivity reports.



    • High school graduate and/or GED equivalent. College degree is desirable but not required.
    • Prior work experience in medical-billing, legal, or insurance claims office.
    • Minimum three years of related supervisory and scheduling/customer service experience required. 

    Skills and Abilities

    • Good understanding of the organization’s goals and objectives.
    • Works collaboratively in a team environment with a spirit of cooperation.
    • Highly self motivated and self directed.
    • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
    • Good analytical and problem-solving abilities.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Has understanding of the internal processes of medical facilities and med-legal terminology.
    • Knowledge of supervisory/management principals.
    • Good communicator, active listener, and possess strong decision making skills. #LI-HP1



    ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


    Equal Opportunity Employer - Minorities/Females/Disabled/Veterans



     Paralegal
     Medical Records Clerk
     Medical Insurance
     Welfare Benefits
     Case Manager
     Medical Billing
     CSR
     Telemarketer
     Legal Assistant
     Dispatch
     Patient Service Representative
     Call Center
     Records
     Insurance
     Healthcare
     Claims
     Medical
     Release of Information
     Medical and Legal


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