• Retrieval Specialist I - Medical Records

    Requisition ID
    # of Openings
    General and Administration
    US-NY-Garden City
  • Overview

    ABI is currenlty seeking customer service driven individuals that have outstanding clerical skills for our Retrieval Specialist-Medical Records role. The primary objective of a Retrieval Specialist-Medical Records is to establish ongoing communication with each custodian of record. The purpose of maintaining an open line of communication is to acquire the requested records, an Affidavit of No Records, or other necessary correspondence by the ordering client’s due date.  This is accomplished by making regular phone calls or through other means of contact with the custodian of record after service of the request and coordinate the obtaining of records by fax, mail, or email. This role is a full time position with a standard work schedule Monday-Friday; Mon-Thu 8-5pm and 7:30-4:30pm on Friday. It may be necessary to work overtime depending on business needs.


    ABI Document Support Services is a national provider of record retrieval and document management services to the insurance and legal industries.  The Company’s proprietary web-based platform is characterized by end-to-end automation and record review customization with the inclusion of actual medical records. The Company has developed innovative processes that enable more efficient record retrieval, online record ordering, electronic record review and summarization.


    ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k. 


    Office Location:

    This position is located at our Garden City Office at 1122 Franklin Ave, Garden City, NY 11530 but the office will relocate in November to 933 Stewart Ave, Bethpage, NY 11714



    • Call and establish the lines of communication with custodians of record based on order priority
    • Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
    • Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
    • Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
    • Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
    • Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
    • Schedule field jobs accurately and completely.


    • High school graduate and/or GED equivalent. Some college desirable but not required.
    • Prior work experience in customer service, a call center, medical, legal, or insurance claims office.
    • Excellent telephone communication skills.
    • Highly self-motivated and self-directed.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Experience using Microsoft Suite (Outlook, Word, Excel)
    • Multi-tasking skills
    • Ability to type 35 wpm



    ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


    Equal Opportunity Employer - Minorities/Females/Disabled/Veterans


     Customer Service and Medical
     Customer Service and Legal
     Case Manager
     Eligibility Worker
     Legal Assistant
     Paralegal
     Medical Records Clerk
     Medical Insurance
     Welfare Benefits
     Case Manager
     Medical Billing
     CSR
     Telemarketer
     Dispatcher
     Dispatch
     Patient Service Representative
     Call Center
     Records
     Insurance
     Healthcare
     Claims
     Medical or Legal
     Release of Information


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