• Retrieval Support Specialist I

    Requisition ID
    # of Openings
    General and Administration
    US-NY-Garden City
  • Overview

    The ideal candidate would take pride in strong customer service, ensuring all client inquiries from the Retrieval Specialist Department are handled with the highest degree of quality and compliance. If you are a naturally high producer with a strong sense of urgency, then this position might be for you.


    This role is a full time position with a standard work schedule Monday - Thursday 8:00AM-5PM/Friday - 7:30PM - 4:30PM with overtime as offered. ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.


    ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.


    Office Location:

    This position is located at our Garden City Office at 1122 Franklin Ave, Garden City, NY 11530 but the office will relocate in November to 1055 Stewart Avenue, Suite 3, Bethpage NY 11714



    Essential Functions

    • Route work orders/mail to appropriate Retrieval Specialist/departments in a timely manner.
    • Maintain an organized bin rotation of all work orders in your control.
    • Enter system updates/notes for inter-departmental work flow. (Examples: processing checks, transfers, film breakdowns, and ordering of films) Research and forward case settled/cancel Emails received from client relations to the appropriate employee and department in a timely manner.
    • Forward Time Waivers received from client relations to the appropriate employee with instructions on handling.
    • Performing preliminary research on bad addresses on new serves returned from the field.
    • Transferring orders to other departments and offices and editing the addresses appropriately.
    • In branch offices, the Support position includes acting as receptionist and transferring all incoming calls to the appropriate employee.
    • Expedites new orders by calling and verifying addresses and business hours and attempting to fax authorization and WC orders.
    • Assist with clerical duties such as fax or mail.




    • High school graduate and/or GED equivalent. Some college desirable but not required.
    • High school grads and college grads are welcome to apply
    • Prior work experience in medical-billing, legal, or insurance claims office.

    Skills and Abilities

    • Good analytical and problem-solving abilities.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Excellent telephone etiquette, written, interpersonal and organizational skills.
    • Has some understanding of the internal processes of medical facilities and med-legal terminology.
    • Ability to type 35 wpm
    • Bi-lingual a plus


    ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


    Equal Opportunity Employer - Minorities/Females/Disabled/Veterans


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    Clerical Clerk

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