• Accounts Receivable Supervisor

    Requisition ID
    # of Openings
    US-CA-Loma Linda
  • Overview


    ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. In fact, there is no other company in the market that provides the volume of successfully retrieved records.



    Now that we have the intro squared away, let's dive into who we're seeking at our Loma Linda location: Accounts Receivable Supervisor


    As the AR Supervisor, you will be responsible for daily oversight of the accounting/collections department and provide strong leadership and direction as needed. This Supervisor will process and monitor accounts receivables, billing, and/or collections and ensure that all unit finances are handled accurately, timely, and processed in accordance with all company policies and established practices. 



    • Responsible for the daily management of the accounts receivable functions.
    • Provides administrative oversight and direct supervision of accounts receivable staff. Prioritizes and manages the daily workload to ensure equitable distribution of work is maintained.
    • Maintains systematic, accurate, and timely processing of all accounts receivable including, but not limited to, invoicing, posting payments, processing deposits, and preparing credit memos.
    • If applicable, ensures all invoicing is billed daily and in accordance with company practices and client contract agreements. Performs any follow-up on provider bills not received in a timely manner to decrease invoicing delays.
    • Researches and responds to inquiries from clients regarding payment issues, outstanding invoices, and invoice inquiries.
    • Reports any unresolved disputes with physicians or vendors to upper management for resolution
    • Prepares and ensures accurate timely completion of month end, quarterly and year end reporting requirements.
    • Ensures the confidentiality and security of all financial files.
    • Performs a variety of clerical duties including, but not limited to, answering telephone inquiries, taking messages, filing, scanning and photocopying.
    • Perform other duties as assigned by upper management.



    Directly supervise and carry out supervisory responsibilities in accordance with ABI’s policies and applicable laws. Responsibilities include, but are not limited to:

    • Carries out all supervisory responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
    • Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.
    • Responsible to review and approve employee timecards and coordinates overtime needs with upper management and staff as needed.
    • Encourages positive morale, maintains harmony among staff, and resolves grievances when necessary.
    • Actively participates in the departments hiring and employee separation needs.
    • Communicates change effectively and prepares and supports those affected by change accordingly.
    • Actively participates in observing employee performance and documents performance issues as needed.
    • Supervise insubordinate staff when warranted and initiate corrective or disciplinary actions as required and/or directed by upper management.
    • Ensure periodic performance feedback is communicated with all staff and report any performance concerns, recommendations for job placement and/or growth opportunities to management.
    • Actively participates in successfully conducting annual performance evaluations.
    • Works directly with the department manager to ensure all staffing needs are met and the best working environment is achieved.




    • High school diploma or equivalent required.
    • A minimum of 2 years on the job experience in accounts receivable required. 
    • Supervisory/managerial experience is required 



    • Must be knowledgeable in multiple software programs, including, but not limited to, Great Plains, Microsoft Word, Outlook, Excel, and the Internet.
    • Demonstrates a high level of accuracy in preparing and entering financial information. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
    • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
    • Must be able to work independently, prioritize work activities and use time efficiently.
    • Must be able to stay focused and concentrate under normal or heavy distractions.
    • Must be able to demonstrate and promote a positive team -oriented environment.




    ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


    Equal Opportunity Employer - Minorities/Females/Disabled/Veterans


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